Information We Collect

We collect only the information we need to deliver your service and run our business.

Information you give us directly

• Contact details — your name, email address, and (if you provide it) your business name and phone number.
• Project details — your store URL, the requirements, instructions, and assets you share for a task, and any messages you send us during a project.
• Store access information — when a service requires it, the collaborator access, staff access, or theme access you grant us to work in your Shopify store. We use this accessonly to complete the agreed service and you can revoke it at any time.

Information collected automatically

• Basic technical and usage data such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies to keep the site working and improve it.

Payment Information

We do not store your payment card or banking details. All payments are processed by trusted third-party payment processors. When you pay, your card and billing information is collected and handled directly by the processor under their own security standards (including PCI-DSS compliance).

We receive only limited confirmation details from the processor — such as that a payment succeeded, the amount, and an order or transaction reference — which we use to fulfill your order and keep our records. We never see or keep your full card number.

How We Use Your Information

We use the information we collect to:

• Deliver, manage, and support the services you purchase
• Communicate with you about your project, including requirements, previews, revisions, and delivery
• Process orders and confirm payments through our payment processor
• Respond to your questions and provide customer support
• Improve our website, services, and customer experience
• Send service-related updates and, where you have opted in, occasional marketing messages
• Comply with legal obligations and protect against fraud or misuse

How We Share Your Information

We do not sell your personal information. We share it only with parties who help us operate,and only as needed:

• Payment processors — to process your payments securely.
• Service providers — tools we use for hosting, email, analytics, and project
• communication, who process data on our behalf under confidentiality obligations.
• Legal and safety reasons — when required by law, to enforce our terms, or to protect
• the rights, property, or safety of SuprShops, our customers, or others.

Data Retention

We keep your information only as long as needed to deliver your service, meet legal and accounting requirements, and resolve any disputes. When access to your store is no longer required, we remove our collaborator or staff access. You may request deletion of your personal information as described below, subject to records we are legally required to keep.

Data Security

We perform all development work on unpublished development themes and use reasonable technical and organizational measures to protect your information. While no method of transmission or storage is completely secure, we take steps to safeguard the data you share with us.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent for marketing at any time

To exercise any of these rights, contact us using the details below. We will respond within the time-frame required by applicable law.

Cookies

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling them may affect how the site works. Third-Party Links Our website and services may link to third-party sites or tools (for example, your payment processor or Shopify). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Third-Party Links

Our website and services may link to third-party sites or tools (for example, your payment

processor or Shopify). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Children's Privacy

Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information,

contact us at:

SuprShops Email: cs@suprshops.com Website: suprshops.com